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Is It A Capacity Problem Or A Decision Problem?

Most of the time, when someone says they have a capacity problem, what they’re actually describing is the downstream effect of a series of decisions that were never fully made. It shows up as capacity. Work is backing up, timelines are slipping, people are stretched, you’re in more things than you expected to be, and there’s a constant sense of “we just need a little more room.” So the natural conclusion is: we need more capacity... more people, more time, more space. But if

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